Customer Service

At BrandAds Ltd, customer satisfaction is at the heart of everything we do. Whether you need help placing an order, tracking delivery, resolving an issue, or getting advice on the best printing solution, our customer service team is ready to assist you.

We are committed to providing fast, reliable, and professional support so you can focus on growing your brand while we handle your printing and branding needs.

How We Can Help

Our customer service team is available to assist with a variety of requests.

Order Assistance

• Help placing or modifying orders

• Guidance on choosing the right printing materials

• Uploading artwork and design files

Product & Service Support

• Information about printing services such as business cards, flyers, banners, signage, and promotional products

• Advice on branding and marketing materials

• Custom printing and branding consultations

Delivery & Order Tracking

• Updates on order status

• Delivery tracking information

• Local pickup arrangements for customers in Kampala

BrandAds offers convenient local pickup and nationwide delivery options, ensuring customers receive their orders quickly and reliably.

Technical & Design Support

• Assistance with artwork formats and file preparation

• Print proof approvals and revisions

• Troubleshooting design or production issues

Returns & Issue Resolution

We strive to deliver every order with the highest quality standards. If you experience a problem with your order:

1. Notify us within 5 days of receiving your product.

2. Provide your order number and a description of the issue.

3. Include photos or videos showing the defect or problem.

After review, our team may offer:

• A corrected reprint

• Store credit for future orders

• A full or partial refund depending on the situation.

Contact Customer Support

If you need help, our support team is available to assist you.

Phone / WhatsApp
+256 702 052 607

Email
info@brandadsltd.com

Office Address
Plot 5 Nkrumah Road
Blue Heights Plaza, 3rd Floor, Room BH374
Kampala, Uganda

Office Hours
Monday – Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM

Why Customers Choose BrandAds

• High-quality printing and branding solutions

• Fast turnaround times

• Affordable pricing

• Eco-friendly printing options

• Dedicated customer support team

BrandAds combines advanced printing technology, creative expertise, and a customer-first approach to deliver outstanding branding solutions for businesses and individuals across Uganda.

Need Assistance?

Our team is ready to help with your printing, branding, or promotional product needs.

📞 Call or WhatsApp: +256 702 052 607
📧 Email: info@brandadsltd.com

BrandAds Ltd – Your trusted partner for printing, branding, and promotional solutions.