At BrandAds Limited, we are committed to resolving issues promptly and fairly. If you are not satisfied with a purchase, or if an order arrives damaged, faulty, or incorrect, our refunds and disputes process ensures that your concerns are addressed efficiently.
To initiate a refund or dispute, contact our customer support team with your order number, details of the issue, and any supporting documentation such as photos of damaged or incorrect items. Our team will review your case and provide guidance on the next steps, whether it’s a replacement, repair, or refund.
Once a refund is approved, it will be processed to your original payment method, typically within 5–7 business days. Our goal is to provide transparency, clear communication, and quick resolution so that every customer can shop with confidence, knowing that BrandAds Limited stands behind every order.
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