Legal

At BrandAds Ltd, we are dedicated to providing high-quality printing, branding, and promotional products. Your satisfaction is our priority. If you receive a product that is defective, damaged, or not as ordered, we offer a money-back or replacement policy to ensure your confidence in our services.

Eligibility for Refunds

To qualify for a refund or replacement:

1. Notify BrandAds Ltd within 5 business days of receiving your order.

2. Provide your order number and a detailed description of the issue.

3. Include photos or evidence showing the defect or problem.

Refunds or replacements are approved after our team reviews the claim.

Non-Refundable Cases

Refunds will not be issued for:

• Orders where the customer changes their mind after delivery

• Minor color variations or design differences within normal printing tolerances

• Incorrect information or files provided by the customer

Refund Process

Once a claim is approved:

• We may offer a replacement, reprint, or full/partial refund.

• Refunds are issued using the original payment method.

• Processing typically takes 5–10 business days depending on your bank or payment provider.

Returns

If a defective item needs to be returned:

• BrandAds Ltd will provide instructions for return shipping.

• Return shipping costs will be covered by BrandAds Ltd if the product is confirmed defective.

• Items must be returned in their original condition for inspection.

Contact Us

For any questions or to submit a claim, please reach out to our support team:

BrandAds Ltd
Plot 5 Nkrumah Road
Blue Heights Plaza, 3rd Floor, Room BH374
Kampala, Uganda

Phone / WhatsApp: +256 702 052 607
Email: info@brandadsltd.com

We are committed to resolving all issues quickly and fairly to ensure your satisfaction.