At BrandAds Ltd, we are dedicated to providing high-quality printing, branding, and promotional products. Your satisfaction is our priority. If you receive a product that is defective, damaged, or not as ordered, we offer a money-back or replacement policy to ensure your confidence in our services.
Eligibility for Refunds
To qualify for a refund or replacement:
Notify BrandAds Ltd within 5 business days of receiving your order.
Provide your order number and a detailed description of the issue.
Include photos or evidence showing the defect or problem.
Refunds or replacements are approved after our team reviews the claim.
Non-Refundable Cases
Refunds will not be issued for:
Orders where the customer changes their mind after delivery
Minor color variations or design differences within normal printing tolerances
Incorrect information or files provided by the customer
Refund Process
Once a claim is approved:
We may offer a replacement, reprint, or full/partial refund.
Refunds are issued using the original payment method.
Processing typically takes 5–10 business days depending on your bank or payment provider.
Returns
If a defective item needs to be returned:
BrandAds Ltd will provide instructions for return shipping.
Return shipping costs will be covered by BrandAds Ltd if the product is confirmed defective.
Items must be returned in their original condition for inspection.
Contact Us
For any questions or to submit a claim, please reach out to our support team:
BrandAds Ltd
Plot 5 Nkrumah Road
Blue Heights Plaza, 3rd Floor, Room BH374
Kampala, Uganda
Phone / WhatsApp: +256 702 052 607
Email: info@brandadsltd.com
We are committed to resolving all issues quickly and fairly to ensure your satisfaction.